Covid-19 has dramatically changed retail as we know it. Retailers remaining open have made major adjustments to their operations playbook and safety guidelines in order to protect and serve customers and employees alike. Those preparing to reopen must learn from their peers in redesigning their own operations.
Join a panel of retail experts as they share best practices based on experience and insight gathered from across the retail landscape as we find our way to the “new normal.” The topics range from BOPIS to contactless curbside, staff agility, onboarding, frontline communication, and more, a spectrum of good-better-best responses are emerging.
We will focus on four key impact areas that directly influence how to meet customer and employee needs safely, effectively, efficiently – and sustainably.